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Q1: Is the payment safe? What international payment methods are supported?
✅ Secure encryption + multiple protections
– Payment uses SSL encryption + PCI DSS certification (the highest standard for international payment security), and does not store your bank card information.
– Support: Visa/Mastercard credit cards, PayPal, Apple Pay, localized payments (such as Europe: iDEAL, Southeast Asia: GrabPay)
– 🔐 It is recommended to choose PayPal payment to enjoy additional buyer protection!

✈️ 🚢Smart logistics + transparent tariffs + different time limits for sea and air transport
– Europe, America/Australia and New Zealand: ✈️7-12 days (direct shipment from overseas warehouses)
– Southeast Asia/Middle East: ✈️5-8 days (cooperative local logistics)
– ⚡ Real-time tracking: Log in to your account to check customs clearance progress + estimated delivery date
– Tax-inclusive policy: Orders include prepaid import tariffs (DDP), and there is no additional fee for receiving goods!
> Note: Orders within the tax-free quota of some countries are automatically tax-free (such as the United States < US$800)

🔬 Guaranteed authenticity + freshness commitment
– Direct sourcing: 100% brand authorization/direct supply from the brand ([View authorization letter](link))
– Triple verification: customs filing + batch code traceability + warehouse quality inspection
– Strict control of validity period: only products with a validity period of ≥18 months are sold, and the delivery batch is ≥12 months
– 📦 Scan the packaging anti-counterfeiting code after receiving the goods to verify the authenticity

🌱 Ingredient transparency + worry-free shopping
– Each product page is marked with EWG safety level (level 1-3 is low risk)
– Support allergen screening: check “fragrance-free”, “alcohol-free” and “vegan” in the filter bar
– 🤰 Pregnancy-friendly area: search “Pregnancy-safe” to view professional formulator recommendations
– ❌ Products containing controversial ingredients (such as retinol, salicylic acid) are clearly marked!

Per our policy ([Policy Link]), [non-returnable items] require special handling. However, we’d be happy to provide [alternative solution] to address your needs.

Please note return shipping costs ($XX) and [restocking fee] will apply per our policy. We recommend considering [exchange/store credit] for better cost efficiency.

We sincerely apologize for the inconvenience. To make it right, we’d like to offer you a [15% refund/store credit/ free gift] as compensation. May we proceed with this solution instead of a return